Returns

1. 1Contact us before sending anythingSend your order number, the HP part number and the reason for the return through the contact form. Photos help if the part is damaged or faulty.
2. 2Get return instructionsWe confirm whether the return is approved and send you the return address and instructions.
3. 3Pack and ship the partPack it securely in its original anti-static bag and packaging, with all labels intact.
4. 4Inspection and refundOnce the part arrives and is checked, we process your refund and email you to confirm.

Parts sent back without contacting us first may be delayed or refused, because we cannot match them to an order.

• Unused and in the same condition you received it.
• In the original anti-static bag and packaging, with all accessories, screws and cables.
• HP labels, serial and SPS stickers must not be removed or damaged — we need them to identify the part.
• Free of physical damage, liquid damage or signs of incorrect installation.

• Parts damaged during installation, by static discharge or by physical handling.
• Parts with removed, altered or missing labels and stickers.
• Parts that have been modified, repaired or used with incompatible equipment.
• Items that are not from a GetParts order.

Approved refunds are issued to the original payment method. Once we process a refund, the time it takes to appear on your statement depends on your bank or card provider. If the return is due to our error — a wrong, faulty or damaged part — we also cover the return shipping.

If you ordered the wrong part, return shipping is normally your responsibility. To avoid this, always compare the SPS / spare part number on your original part with the number on the product page, or ask us before ordering.