Secure payments
Card details are handled by Stripe — we never see or store them.
We don't sell data
Your personal information is never sold to third parties.
You're in control
Ask us to access, correct or delete your data at any time.
Information we collect
- Account details: name, email address, phone number and saved addresses.
- Orders: the parts you buy, shipping and billing addresses, order status and payment status.
- Part requests and messages: what you send through the Request a part and Contact forms, including any photos you attach.
- Technical data: basic information needed to run and protect the website, such as your selected country and security checks against bots and abuse.
How we use it
- To process, ship and support your orders, and to send order and shipping emails.
- To answer your part requests and messages.
- To manage your account, saved addresses and order history.
- To prevent fraud, protect the website and meet legal, tax and accounting obligations.
Payments
Payments are processed by Stripe. Your card number is entered directly into Stripe's secure payment form and never reaches our servers. We only receive the payment result and basic details needed for the order, such as the amount and status.
Cookies and browser storage
- Sign-inA secure session cookie keeps you signed in to your account.
- CountryRemembers your country so prices, stock and shipping are correct.
- Cart and wishlistStored in your browser so they are kept between visits.
- No advertising cookiesWe do not use cookies to track you for advertising.
Sharing and storage
We share personal data only with the services needed to run the store — our hosting and database provider, Stripe for payments, our email provider and the shipping carrier delivering your order — and only for that purpose. Data is stored on secure, access-controlled systems, and staff access is limited by role and logged.
We keep account data while your account is active. Order records are kept for as long as required for tax, accounting and legal purposes.
Your rights
You can view and update your details at any time under My account. To request a copy of your data, a correction or deletion of your account, contact us and we will respond as quickly as possible.
Privacy questions?
Our team is happy to help — include your order number or the HP part number if you have it.